Policy

Welcome to Metz catering at ERIE Insurance. These catering suggestions have been designed to assist you in planning your event. We are happy to assist with customized menus as well with advanced notice. Please take a few moments to browse through our menu and contact our Dining Services office to discuss any questions or additional needs.

Pricing and Hours of Operation:

Pricing is based on events during normal business hours of Monday-Friday 6:30am-4:00pm. Events held outside normal business hours will be quoted on a per-person basis and are subject to afterhours event labor charges.

Room Bookings:

It is important that you coordinate your room bookings prior to contacting Dining Services. Metz cannot book or reserve space for events.

Notification:

Dining Services will need at least five (5) working days’ notice in order to prepare for your function and to ensure the availability of items. For events of 100 people or more ten (10) working days will be required. Events booked without advanced notice cannot be guaranteed at requested times and may be limited to items available.

Guarantees:

Dining Services will need a guaranteed person count forty-eight (48) hours prior to you event. We will provide service for five (5%) percent above the guarantee in case of last minute additions. You will be responsible for the full cost of the guaranteed number or actual number, whichever is greater. A budget will assist us in planning your event. We will email quotes for your confirmation prior to events if needed.

Cancellations:

We will need a written confirmation a minimum of three (3) working days advance notice in case of cancellations. Cancellations made less than three (3) working days are subject to cancellation charges.

Unused Product:

Any unused food cannot be issued to the host or guests to Health Board Regulations. No credit will be given for leftover food. All food service equipment, decorations, flowers, etc. provided by Metz Culinary Management will remain the property of Metz Culinary Management. Please refrain from removing equipment from the function area.

Dietary Restrictions:

We are pleased to offer meals to fit special diets and or allergies. Please contact our office if any guests have special dietary needs.

Room Setups:

If your event will need any tables, furniture or trash bins Please be sure to submit a CSR with facilities.